Staffing shortages in Revenue Cycle Management are placing intense strain on back-end operations—slowing claims processing, increasing denials, and delaying collections. This session explores how health systems and plans are responding with targeted strategies to stabilize their RCM workforce, automate high-burden tasks, and reduce dependency on hard-to-fill roles. Attendees will learn how addressing these gaps is critical to accelerating reimbursement, reducing administrative waste, and protecting the financial foundation of care delivery.

This session explores practical models and proven strategies for making remote work effective in health plans and hospital systems. From fostering connection to reinforcing a shared sense of purpose, we’ll discuss how to keep remote employees engaged, aligned with patient-centred values, and committed to driving impact, even from a distance.

RCM leaders are increasingly challenged by manual processes, fragmented systems, and staffing shortages that hinder efficiency and financial performance. This session delves into how healthcare organizations are leveraging automation and intelligent workflows to address these issues. By examining real-world scenarios, we'll explore strategies to reduce administrative burdens, enhance data accuracy, and improve overall revenue cycle operations.

As the healthcare landscape evolves, the future of payment integrity depends on stronger, more transparent relationships between payers and providers. This session will explore how shifting from adversarial audits to aligned, data-driven collaboration can lead to more sustainable results. Using real case examples, we’ll discuss how leaders are redesigning their PI strategies to prioritize trust, accuracy, and efficiency.